SUGGESTIONS FOR THE HARRIS LIBRARY.
Please feel free to send us your suggestions. You may place your suggestion into the "comment
box" at the Circulation Desk or send it to us by
E-mail
.
COMMENTS ABOUT THE HARRIS LIBRARY WEBSITE
Please feel free to send us your comments about the Harris Library website. Please send them
to the Harris Library
Webmaster
.
RESPONSES TO YOUR COMMENTS & SUGGESTIONS.
We will be responding to questions and comments placed in the "comment box" at the Harris
Library Circulation Desk or sent via e-mail. They will be routed to the appropriate person for
reply. So, please keep your comments and questions coming as they are helpful to the operation of
the Library.
ARRANGEMENT OF THIS PAGE:
All new comments/questions will have the date it was entered on this page. The most current
comment/suggestion will be at the top of the page so you do not have to scroll down much. The
further you do scroll down the page the older the comments/suggestions become.
FISCAL YEAR 2008-2009:
FISCAL YEAR 2007-2008:
Question/Comment: Wow ... great job on the April 2008
Update! I especially like the "new acquisitions list" using the covers of the books.
It puts a nice emphasis on the collection.
Reply (by Dorothy H. Maroff): Thank you. ... They do help liven
up the pages.
FISCAL YEAR 2006-2007:
Webmaster's Note: As of today, April 30, 2007, we have not had any
suggestions or comments e-mailed to us or placed in our suggestion box. We must be doing a good
job!
FISCAL YEAR 2005-2006:
Webmaster's Note: As of today, May 11, 2006, we have not had any suggestions or
comments e-mailed to us or placed in our suggestion box.
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FISCAL YEAR 2004-2005:
All of the following questions, comments and replies were posted between July 1, 2004 and June
30, 2005.
Question/Comment: Love to have nice people @ the MSASS Library.
Reply (by Art Biagianti): Thank you for the compliment.
Question/Comment: Could we have evening library hours during
mid-terms & finals? (11-12 PM?)
Reply (by Art Biagianti): As you may be aware the Kelvin Smith
Library is open 24/7 until the end of the academic year. See the
Library web site
for more information regarding the hours and parking. The Harris staff is just not able to
handle the additional hours.
Question/Comment: [Need] Easier way to get to
library/resources/resources [&] forms are hard to find (ILLIAD requests,
etc.)
Reply: Thank you for your comments about our website. Our website
is currently a "work-in-progress." With the assistance of individuals such as you, we are
identifying areas that need to be re-worked and updated. One of the items I have just completed
working on is a "forms" page for each section of our site to make the forms easy to find. These are
now available for your use.
As for needing an easier way to get to the library resources I'm not sure which resources you
were trying to find. If you can tell us the specific resource you were looking for (such as "the
list of journals at Harris Library" or "the online catalog" or "the list of research databases")
and perhaps where you would expect to find a link to it, we will see what we can do. Thank you for
taking the time to write to us. [Reply by Dorothy H. Maroff, Webmaster.]
Question/Comment: Why aren't there more outlets for laptops in
the library?
Reply (by Art Biagianti): By January [2005] we hope to have all
of the carrels in the MCNPO Reading Room wired for laptops. It will still be a quiet study area so
I am trusting that this "mixed use" will work.
In addition, there is the option to plug your laptop in the area over the lower level copy
machine. It currently has three or four PC's there which don't work very well. We will be opening
room for at least two laptops there.
Finally, for right now, there is one outlet in the MCNPO Reading Room that can be used. Feel
free to take advantage of it. Please remember, it is a quiet study/reading area.
Question/Comment: There were no librarians over the weekend to
help me.
Reply (by Art Biagianti): There are no librarians on Saturdays.
We use student coverage on that day and they provide only limited assistance. When there is a
question that you need help with you can leave your name and telephone number with the Circulation
Desk assistants and they will make sure your request is given to a librarian who will call you
back, usually the next day.
On Sundays, we have a librarian scheduled from Noon to 7 PM.
If the librarian is out ill and there is no replacement leave your name and telephone number at the
Circulation Desk. The desk staff will try to contact someone if your request is urgent. If it can
wait until Monday, someone will call you to assist you then.
If the librarian is not at the Reference Desk but in the
building the Circulation staff will track the librarian down for you and let you know when the
librarian will be available.
You always have the option of sending your request to us via
e-mail (
harrisref@case.edu
) in advance of when you need the information. E-mail questions are answered within 24 hours of
receipt.
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Question/Comment: Librarians were helpful over the weekend.
Reply (by Art Biagianti): Thank you.
Question/Comment: It is unbelievable to me that the most recent
copies of Children and schools is (sic) not available in November 2003….
Reply (by Art Biagianti): The bindery shipment went out on
November 17. The journal in question is also available as full text from Academic Search Premiere
[in the Research Databases] (except for issue numbers 3 and 4 as of 11/18/03).
Please remember, check the online catalog for journal
holdings to determine the status of a journal. In this case, the entire journal was in "bind prep"
since late October. If a journal is in "bind prep", the circulation staff can pull the issue for
you. If you need to use the journal for an extended period, we will hold that journal from bindery
shipment upon request. Finally, InterLibrary Loan requests can be made in a situation like this and
we will expedite your request and try to turn it around as quickly as we can.
Question/Comment: Please clean the computer keyboards there (sic)
filthy.
Reply (by Art Biagianti): We started this task as soon we saw
your comment. Keyboard and computer cleaning will be a weekly task for our Lab Technicians and
Circulation Assistants. Thanks for keeping us alerted to the details.
Question/Comment: Please consider getting a copier with a
document feeder that makes more than one copy at a time... !!!
Reply (by Art Biagianti): Our copier, as with all the other
copiers in the libraries on campus, are designed to save the backs/spines of bound volumes. These
copiers aren't configured with document feeders because the "book saver" and "feeder" functions,
according to the Xerox representatives, are mutually exclusive. If there are enhancements by Xerox
that would permit both functions we will be sure to investigate our options.
Question/Comment: Thanks for being so helpful on the phone
yesterday. Love your library!
Reply (by Art Biagianti): Thank you, compliments are always nice
to receive.
Question/Comment: Please keep the noise level down in the
library. The library should be a quiet place to study. Yet I often hear people speaking very loudly
(as if they were outside).
Reply (by Art Biagianti): Yes, noise is a problem in our library
and I agree with you about keeping the noise level down. I have asked that signs be posted in the
library and I will encourage the Library staff to monitor the noise levels to attempt to keep them
under control.
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